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* 1. The office staff took my information politely and efficiently.

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* 2. The office staff was courteous and helpful.

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* 3. The Advocate returned my call in a timely manner (1-2 business days).

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* 4. The Advocate was polite and knowledgeable.

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* 5. The Advocate accurately understood my concerns.

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* 6. The Advocate assisted me in preparing for my meeting.

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* 7. I feel confident in my understanding of the situation, documents, etc.

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* 8. I gained knowledge that will help me advocate for myself or my family member in future situations.

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* 9. The advocate helped me identify at least one new resource to utilize in the future when experiencing challenges relate to my child's special education. (i.e. Michigan Alliance for Families, Michigan Protection and Advocacy, Special Ed. mediation)

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* 10. Please share any additional comments, suggestions, etc. that you may have:

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